Qaitbay has officially launched VersaDoc, an AI-driven software solution aimed at making customer contact more efficient and accurate. The tool acts as a real-time assistant for agents, allowing them to pull information from complex databases instantly using generative AI. By doing so, Qaitbay hopes to reduce average handling times and the error rates often caused by fragmented information systems.
Qaitbay is an innovative brand operating under CIMSOLUTIONS, which has been providing IT and data science services for over 30 years. With more than 600 professionals across seven offices, the company specializes in practical AI applications for complex work environments. Their team is dedicated to creating solutions that make work both more efficient and enjoyable for clients.
Research from McKinsey & Company has shown that service agents can spend up to 30 percent of their time searching for information, which is a major bottleneck in performance. VersaDoc solves this by creating a controlled knowledge layer based on an organization’s existing data, including text and diagrams. This allows the AI to reason within a safe environment, providing agents with immediate support.
This development is timely, as contact centers are currently facing unprecedented pressure to provide instant and consistent service across multiple channels. Organizations are also struggling with rising costs and staff shortages, making efficiency-boosting tools essential. VersaDoc helps agents feel more confident by giving them easy access to verified information during customer calls.
The future of customer service is increasingly data-driven, and tools like VersaDoc are leading the way in integrating AI responsibly. By focusing on structuring and unlocking existing knowledge, Qaitbay is helping organizations scale their operations without compromising quality. This launch is a significant milestone in the ongoing digital transformation of the contact industry.
Oliver Talens Qaitbay [email protected]
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